RFi Group’s Australian Payments Diary Report 2020 looks into understanding the behaviours, attitudes and key trends of Australian consumers when it comes to their day-to-day and long term payment’s habits.
The report provides financial institutions with unique data driven global insights into the impact of these trends and how to most effectively design strategies to meet their customers’ needs over the next 12-24 months.
This is a must-read, essential and unique report for all financial service professionals working in the retail banking, savings, transactions and payments sectors across Australia’s banking community.
The RFi Group Australian Payments Diary 2020 Report, is the latest report based on RFi Group’s Australian Payments Diary (APD). The APD is one of RFi Group’s many ongoing syndicated studies focused on delivering actionable insights to financial services sectors across the globe. This report in particular, covers the key findings from an annual survey of 2000 plus consumers and all the transactions they made in 7 days, capturing 14,500 plus transactions worth a total of 809,545 Australian dollars. It includes insights on a diverse range of payments related topics such as the battle for front of wallet – credit vs debit, mobile payments, online payment behaviours, Buy Now Pay Later. The report also includes a thought-leading section focusing on understanding the impact of COVID-19 on consumer sentiment and payments behaviour. Some key questions answered in this section include:
• How are payment trends changing?
• Has COVID-19 accelerated the demise of cash?
• What will the long-lasting impacts of COVID-19 on payments behaviour?
All surveys have been anonymized.
Data Delivery: PDF Report
Subscription: This product is a One-Off report.
Market Availability: Other markets available on request to RFi Group
About RFi Group:
RFi Group is a global data-driven insights provider exclusively focused on financial services. We specialise in data and information gathering, customer-based insight generation and business decision support for the world’s leading financial service providers, as well as challengers, disruptive market participants and companies aligned to the FS sector.
We combine global intelligence and local knowledge to provide insightful, valuable and actionable recommendations, with a core focus on the provision of exceptional client service.
Covering 48 key global markets, with regional offices in Toronto, London, Singapore and Sydney RFi Group consistently provides clients with tailored advice and insights relevant to their specific market and business needs.